Quality policy
GEOVES SNC undertakes to pursue a policy that places the customer at the center of its activities.
Customer satisfaction is pursued by offering and adapting all processes to its particular needs, implicit and explicit, detected and monitoring both cultural progress and the achievement of the objectives agreed in the contractual phase.
The customer assumes a central role for the success of GEOVES and it therefore becomes important to know him thoroughly, to produce goods that meet his needs and to create high customer satisfaction.
For the reasons illustrated above, GEOVES has decided to focus its attention on the achievement of wide-ranging objectives, which can be divided into long-medium and short-term objectives.
With regard to the first aspect, the ADMINISTRATION has the following objectives:
- Increase your sales capacity both through internal resources (website, fairs, newsletters) and through external resources (web portals, resellers and collaborators)
- 10% annual increase in turnover
- Investment in state-of-the-art instrumentation and equipment for a constant improvement of the quality standards of company products
- Development of new hardware and software products to allow greater participation in tenders and monitoring system projects in multiple application sectors
- Continuation of product certification at accredited external laboratories
- Establish relationships with the best dealers and contacts interested in marketing Geoves products mainly in Italy, Europe and the Middle East.
- Increase your staff
As for the second aspect, however, the company will focus on concrete management objectives such as:
- improvement of work planning;
- the increase in customer satisfaction
- the constant reduction of the number of complaints
- compliance with explicit and implicit contractual commitments;
- the care of communication to the customer;
- customer assistance;
The achievement and maintenance of these objectives will be constantly pursued through staff training and information activities at all levels.
By achieving these objectives, we intend to create a company strongly focused on its customers, increase effectiveness on the market and make customer satisfaction the differentiating factor in a market that becomes more competitive every day.
The specific objectives will be defined annually by management and disseminated to all employees.
General conditions of sale
ORDERS Only written orders are accepted, by e-mail or fax. Orders will be processed according to customer requests, compatibly with production commitments. Any alternatives to the requested product will be provided after giving notice to the customer and receiving his approval.
MINIMUM AMOUNT The minimum amount per invoice minus the discount is EUR 150 (excluding VAT). For orders of a lower amount, EUR 30 will be charged as order management costs.
PRICES The prices printed in the quotes and on the price list are to be understood as "Net prices", excluding VAT. EX-WORKS, Incoterms 2017 are intended, with the transfer to the buyer of the risk of loss and / or damage to the products during transport. Geoves Snc reserves the right to modify them, without notice.
SHIPPING AND DELIVERY Prices do NOT include shipping costs, to be paid by the buyer. Upon specific request or if the customer is not a subscriber to an affiliated courier, the cost of the transport can be quoted in the quote, which must be verified by the customer and possibly accepted during the order confirmation phase. The delivery time of the products, whatever the cause of the delay, does not generate any right or compensation from the buyer.
PAYMENTS The goods supplied must be paid by one of the following methods: a) By bank transfer made out to Geoves Snc b) By RiBa c) By cash on delivery. In the event of late payment, we reserve the right to charge interest on late payments in accordance with current legislation.
RISK AND PROPERTY For the goods shipped, the risk passes to the customer at the time of delivery to the courier. The customer assumes responsibility for insuring the goods. Always check the integrity of the packaging upon receipt of the goods.
RIGHT OF WITHDRAWAL As required by Legislative Decree no. 50 of 15 January 1992, the customer has the right to withdraw from the contract. The customer who intends to make use of the "right of withdrawal" must send within 7 days. from receipt of goods written communication by registered letter with return receipt to: Geoves Snc, Via Magg. Piovesana 155a, 31015 Conegliano (TV), Italy. For the application of the right of withdrawal, the integrity of the products and packaging is an essential condition. The return shipping costs are charged to the customer. Geoves Snc will return any sums already paid by the customer, with the exception of ancillary costs that remain the responsibility of the customer. Unauthorized consignments by courier with carriage forward will be rejected.
REQUEST FOR RETURN OF GOODS The request for return of the goods must be sent to Geoves Snc within 7 days of receipt, specifying the reason and quoting the references of the purchase invoice. In the event of an error in the order by the customer, any return authorization will be at the total discretion of Geoves Snc. In all cases it is necessary to wait for the return authorization communication. The goods must be shipped within a week of communication and must be intact, in the original packaging and complete with accessories. The shipment must be carriage paid. Goods without the above requirements will be rejected.
MODIFICATIONS AND CANCELLATIONS Changes or cancellations of orders in progress will be accepted after the written confirmation by Geoves Snc (and the further reconfirmation of the customer within 3 days from the order confirmation), which reserves the right to charge the Customer the costs incurred for the preparation, normally equal to 20% of the value indicated in the order or on the invoice.
COMPLAINTS Any shipping errors or lack of material must be promptly reported to Geoves Snc, quoting the order or invoice number, within 7 days of receipt.
WARRANTY Geoves Snc is liable for the "warranty for defects of the thing sold" only in the cases provided for by Art. 1490 of the Civil Code. Each instrument is sold after rigorous inspection, if any production defect should be found, it is necessary to contact the main company office in Via Magg. Piovesana 155a Conegliano (TV) or the distributor from which the instrument was purchased. During the warranty period (24 months from the sales invoice date), any manufacturing defect found will be repaired free of charge; improper use, normal wear and tear of components, neglect, lightning, theft and damage during transport and any other external cause not deriving from a constructional defect are excluded. Geoves Snc will repair products that present technical construction defects by repairing free of charge those parts which, within the warranty period, prove in his opinion not efficient. Full replacement of the product is excluded, unless at Geoves' discretion, and no claims for damages are recognized. Furthermore, the terms of the guarantee do not apply if there have been unauthorized modifications, tampering or repairs, for use other than that described in the technical documentation, lack of or inefficient maintenance, or if the references of the model and product serial number are removed.
The warranty is intended ex works or the instrument must be returned in FREE PORT.
OUT OF WARRANTY REPAIRS The assistance services for out of warranty instruments will be carried out at the rates in the current and final price list and in any case evaluated after the technical inspection in the laboratory. The warranty applied by Geoves on products repaired out of warranty is 3 months from the delivery date.
RESPONSIBILITY Geoves Snc will not be responsible for any direct or indirect damage deriving from delayed or non-delivery of the product, or for the non-correspondence of the goods with the specifications published in the catalog which can be updated and modified without notice.
COMPETENCE For any controversy, the competent court is that of Treviso, Italian law applied according to the Vienna Convention (1980).
DATA PROCESSING INFORMATION Pursuant to Regulation (EU) 679/2016 of 27/04/2016, regarding "Protection of personal data", Geoves Snc, with registered office in Via Magg.Piovesana 155a, 31015 Conegliano (TV), informs you , with reference to the qualification of "Owner" of the data processing, the following: the acquisition and processing of your personal data are necessary to be able to process your requests. Your data will be processed using manual, IT and / or telematic tools. Your data will not be disclosed, they will be communicated to banking institutions for making the payment. The owner of the data processing is Geoves Snc (amministrazione@geoves.it).
RIGHT TO CONFIDENTIALITY: If there is no longer any commercial relationship between the parties, the customer can formally request Geoves to be deleted from the company database by written request via PEC at geoves@legalmail.it. In the company database, only the tax data required by current law will be kept.
CONFIDENTIALITY The estimate (attached to this document) is to be considered confidential as it is sent only to the person concerned, therefore it cannot be disclosed to third parties with prior written authorization from Geoves Snc.
COMMERCIAL COMMUNICATIONS In the commercial proposal actions Geoves uses newsletters, emails, flyers or other means of advertising. If the customer or the contact is not interested in receiving these proposals, he must communicate it in writing to Geoves Snc.
Note: On this page, where possible, the laws of reference to which certain conditions of sale comply are reported; if these laws are not expressly indicated, reference should be made to the current legislation.
Privacy
Privacy Policy
Information document article 13 EU Reg. 2016 / 679- GDPR - Information for the processing of personal data collected from the interested party
In compliance with the provisions of EU Reg. 2016/679 (European Regulation for the protection of personal data) we provide the necessary information regarding the processing of personal data received. The information is not to be considered valid for other websites that may be consulted through links on the owner's domain websites, which is not to be considered in any way responsible for third party websites. This is an information that is made pursuant to art. 13 of EU Reg. 2016/679 (European Regulation for the protection of personal data) and is also inspired by the provisions of Directive 2002/58 / EC, as updated by Directive 2009/136 / EC, regarding Cookies as well as provided by the Provision of the Guarantor Authority for the protection of personal data of 08.05.2014 regarding cookies.
Treatable personal data: «personal data»: any information concerning an identified or identifiable natural person («interested party»); the natural person who can be identified, directly or indirectly, with particular reference to an identifier such as the name, an identification number, location data, an online identifier or one or more characteristic elements of his physical identity is considered identifiable, physiological, genetic, psychic, economic, cultural or social.
Specific information: Specific information could be presented on the pages of the Site in relation to particular services or processing of the Data provided.
Cookies: For more information on the cookies used by this website, see the Cookies policy.
1. DATA CONTROLLER Owner pursuant to articles 4 and 24 of EU Reg. 2016/679 is: Geoves Snc - Registered office Via Magg. Piovesana, 155a - 31015 Conegliano (TV), in the person of its pro tempore legal representative, e-mail: amministrazione@geoves.it
2. PURPOSE AND LEGAL BASIS OF THE PROCESSING The personal data provided will be processed in compliance with the conditions of lawfulness pursuant to art. 6 f) EU Reg. 2016/679 for the following purposes:
- A) fulfillment of contractual, legal and administrative-accounting purposes (art.6 lett. B) and c)) For the purposes of applying the provisions on the protection of personal data, the processing carried out for administrative-accounting purposes is related the performance of organizational, administrative, financial and accounting activities, regardless of the nature of the data processed. In particular, the internal organizational activities, those functional to the fulfillment of contractual and pre-contractual obligations, pursue these purposes
- B) up to opposition, for direct marketing (art.6 letter a), for receiving newsletters and promotions communications, market research or other sample research and direct sales, information material, for the detection of the degree of satisfaction, commercial material and advertising or related events and initiatives, by the Owner: through automated means of e-mail or other types.
3. RECIPIENTS OR CATEGORIES OF RECIPIENTS OF THE DATA The personal data provided will be communicated to recipients, who will process the data as managers (art. 28 of EU Reg. 2016/679) and / or as natural persons who act under the authority of the owner and manager (art.29 of EU Reg. 2016/679), for the purposes listed above. Specifically, the data will be communicated to:
- to the sales / distribution network in the area;
- entities that provide services for the management of the information system and communication networks;
- studies or companies in the context of assistance and consultancy relationships;
- competent authorities for the fulfillment of legal obligations and / or provisions of public bodies, upon request. The subjects belonging to the aforementioned categories perform the function of Data Processing Manager, or operate in complete autonomy as separate Data Controllers.
4. DATA TRANSFER TO A THIRD COUNTRY AND / OR AN INTERNATIONAL ORGANIZATION AND GUARANTEES The personal data provided may be transferred to countries belonging to the European Union and to non-EU countries, in order to fulfill the aforementioned related purposes. If the data were transferred to non-EU countries, this transfer will take place on the basis of Article 44 and following. The interested party can obtain information about the guarantees for data transfer by writing an email to the address amministrazione@geoves.it
5. DATA RETENTION OR CRITERIA TO DETERMINE THE PERIOD The treatment will be carried out in an automated and manual way, with methods and tools aimed at guaranteeing maximum security and confidentiality, by subjects specifically appointed to do so. In compliance with the provisions of art. 5 paragraph 1 lett. e) of EU Reg. 2016/679 the personal data collected will be stored in a form that allows the identification of the interested parties for a period of time not exceeding the achievement of the purposes for which the personal data are processed. The retention of personal data provided depends on the purpose of the processing:
- navigation on this website (session);
- per contact request (maximum 1 year);
- receiving newsletters or promotional communications in general via e-mail (maximum 24 months);
- administration, accounting (10 years) timing determined on the basis of criteria of which the interested party can have information by writing to amministrazione@geoves.it
6. NATURE OF THE CONFERENCE AND REFUSAL The provision of data for purposes A) is mandatory, as it is strictly essential in order to execute contractual and legal obligations. In case of failure to provide, the Data Controller will not be able to establish a contractual relationship with the Customer, as it would be impossible to observe the related legal and / or contractual obligations. The provision of data for purpose B) is optional but necessary for the purposes referred to in point B). Their absence can make it impossible to be contacted for commercial purposes but will not have negative consequences regarding the purposes referred to in point A).
7. RIGHTS OF THE INTERESTED PARTIES The Customer may assert his rights as expressed by the EU Regulation 2016/679, by contacting the Data Controller, sending an e-mail to the address amministrazione@geoves.it or writing to the headquarters of the Data Controller indicated above. The customer has the right, at any time, to ask the Data Controller for access to your personal data (art.15), the correction (art.16) or the cancellation (art 17) of the same, or the limitation of the treatment (art.18) or to oppose their treatment based on legitimate interest (art.21). Withdrawal of consent. If the treatment is based on consent, the customer has the right to revoke it at any time without prejudice to the lawfulness of the treatment based on the consent given before the revocation. To oppose the treatment and to exercise other rights, the customer can write to: amministrazione@geoves.it The communication of personal data is not an obligation. The customer is free to provide personal data in the dedicated areas on the site. Failure to provide personal data makes it impossible to use the services offered by the data controller.
Last update 22.05.2018
Cookies
Cookies Policy
No personal user data will be purposely acquired by the site. Cookies will not be used for the transmission of personal information, nor will persistent cookies of any kind be used, or systems for tracking users. The use of session cookies (which are not stored permanently on the user's computer and disappear on the client side when the browser is closed) will be strictly limited to the transmission of session identifiers (consisting of random numbers generated by the server) necessary to allow the safe and efficient exploration of the site, avoiding the use of other IT techniques potentially prejudicial to the confidentiality of users' browsing, and will not allow the acquisition of the user's personal identification data. The use of permanent cookies will be strictly limited to the acquisition of statistical data relating to access to the site and / or to maintain user preferences (language, layout, etc.). Any disabling of cookies on the user station will not affect the interaction with the site in any way.
GEOVES_Attestato_ISO9001.pdf
